Privacy Policy

We value your trust. This Privacy Policy explains how BuddhiSoul (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit our Shopify store, purchase our products, or interact with us.

1. What We Collect

a) Information you provide

  • Account & profile: name, email, password, phone, shipping/billing address.

  • Orders & support: order details, messages, photos you send for support or warranty.

  • Payments: we don’t store full card numbers on our servers. Payment details are processed by our payment providers (e.g., Shopify Payments, PayPal) and are subject to their privacy practices.

b) Information collected automatically

  • Device & usage data: IP address, device identifiers, browser type, operating system, pages viewed, time spent, links clicked, referring pages.

  • Approximate location: derived from IP to localize content, currency, taxes, or comply with regional rules.

  • Cookies & similar tech: cookies, pixels, tags, local storage (see Section 5).

c) Information from third parties

  • Payment/fulfillment partners (fraud checks, transaction confirmation).

  • Analytics & marketing partners (aggregated stats, campaign performance).

2. How We Use Your Information

  • Provide & deliver services: process orders, payments, shipping, returns, warranty/repairs.

  • Customer support & communications: respond to inquiries, send order and account updates.

  • Improve our store & products: analytics, debugging, research, A/B testing, personalization.

  • Security & fraud prevention: verify accounts, monitor suspicious activity, enforce Terms.

  • Marketing (with your consent where required): email updates, offers, and ads; you can opt out anytime (see Section 8).

Legal bases (EEA/UK): performance of a contract; legitimate interests (e.g., site security, improvements); compliance with legal obligations; consent where required (e.g., certain cookies/marketing).

3. Sharing Your Information

We share information only as needed to operate our business and never sell personal data for money.

  • Shopify & infrastructure: our store is hosted by Shopify Inc.

  • Payments: Shopify Payments, PayPal, or other gateways you choose.

  • Shipping & logistics: carriers, warehousing, customs documentation.

  • Customer service & marketing tools: email service providers, helpdesk, analytics, ad platforms (only with appropriate safeguards/consents).

  • Professional advisors & legal: auditors, lawyers, authorities where required by law.

  • Business transfers: in a merger, acquisition, or similar event, data may be transferred under appropriate safeguards.

4. International Transfers

We operate globally. When we transfer personal data to countries with different data protection laws, we use adequate safeguards (e.g., EU Standard Contractual Clauses) and limit access on a need-to-know basis.

5. Cookies & Similar Technologies

Cookies are small files stored on your device. We use them to:

  • remember your cart, login, and preferences;

  • measure site performance and debug issues;

  • personalize content and ads (where permitted).

Managing cookies: Most browsers let you block or delete cookies. Some features may not work if essential cookies are disabled. For interest-based advertising, you may also adjust preferences in your account (if available) or use tools like Your Online Choices, NAI/DAA opt-outs (availability varies by region).

6. Data Retention

We keep personal data only as long as necessary for the purposes above, including:

  • Orders/tax/accounting: typically 6–10 years (subject to local law).

  • Support & warranty: for the warranty/repair period plus a reasonable time.

  • Marketing consent records: until you withdraw consent or after required retention periods.
    When data is no longer needed, we delete or irreversibly anonymize it.

7. Security

We use administrative, technical, and physical safeguards designed to protect personal data (e.g., encryption in transit, access controls). No system is 100% secure; please use unique, strong passwords and protect your account.

8. Your Choices & Rights

Communications

  • Marketing emails: unsubscribe via the link in any email or contact info@buddhisoul.com.

  • Transactional emails: order, shipping, or policy updates are service messages you may still receive.

EEA/UK (GDPR) rights

  • Access, correction, deletion, restriction, portability, objection, and withdraw consent at any time (does not affect prior processing).

  • To exercise rights, email info@buddhisoul.com. We may verify your identity and will respond within 30 days (or the timeframe required by law).

California (CCPA/CPRA) rights

  • Know/Access: request details about categories of data collected, sources, purposes, and disclosures.

  • Delete: request deletion of personal information (subject to exceptions).

  • Correct: request correction of inaccurate information.

  • Opt-out of “sale”/“sharing” for cross-context behavioral ads: if we use such technologies, you may opt out via browser settings, our cookie banner, or by contacting us.

  • Non-discrimination: you will not be discriminated against for exercising rights.
    Submit requests at info@buddhisoul.com.

9. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal data from children under 16 (or the age required by your jurisdiction). If you believe a child provided data, contact us to delete it.

10. Third-Party Sites & Services

Our site may link to third-party websites, apps, or services. Their privacy practices are governed by their own policies; please review them. We’re not responsible for third-party content or practices.

11. Legal Disclosures

We may disclose information if required by law or to protect our rights, users, or the public; to investigate fraud or security issues; or to respond to valid legal requests.

12. Changes to This Policy

We may update this Policy to reflect new laws, technologies, or practices. We will post the updated version with a revised “Effective date.” Your continued use of our services indicates acceptance of the updated Policy.

13. How to Contact Us

BuddhiSoul

Email: info@buddhisoul.com

If you contact us about your privacy rights, please include your name, country/region, email used on your order/account, and a brief description of your request.